The day was a backslapping session, filled with impenetrable management speak. Two weeks before Christmas 2017, 1,800 Banco Sabadell managers – many of them in the regulation dark suit and slightly metallic blue tie – gathered at Barcelona’s Palacio de Congressos de Cataluña, a soulless, sand-coloured square building in the heart of the city’s business and financial district, on Avinguda Diagonal. Read more: Forget banks, in 2018 you'll pay through Amazon and Facebook And though the issue first manifested itself on the evening of Sunday, April 22, TSB’s problems started long before. As the scandal entered its second week, TSB warned customers of phishing emails and texts trying to steal their banking details. The situation was being replicated up and down the country: TSB customers struggled to make payments, pay off bills, or simply access their account without being confronted with someone else’s transactions or a miraculously vanished mortgage. Smith left the branch with just around £2,500 in banknotes. It was surreal.” Instead, the cashiers scrabbled to pull together as much of the £12,000 wage bill Mind had to pay while still leaving enough for day-to-day banking within the branch. “Because of the problem with the system,” says Smith, “the cashiers couldn’t transfer the cash they’d got in the building from the strong room to the cashier’s desks. VeriSIM says its technology is now used by seven of the UK's top ten Web banking sites.The pair took their place in the queue and waited half an hour to see a cashier, who then told them they couldn’t access the system themselves. Whether they are using dial-up or broadband Internet connections, it simplifies the process of using banking facilities online and gives them the confidence to register and start making transactions from a position of knowledge."Īnderson says Internet banks are discovering that simulation technology helps to convert a larger proportion of potential customers and drives up use of transactional functions. James Anderson, chief executive of VeriSIM, comments: "Our solution takes the fear out of the Web for banking customers. Lloyds TSB will also use the simulation for training branch and online support staff so they are able to explain and demonstrate the benefits of Web banking to customers face-to-face. #Llods tsb online banking softwareMatthew Timms, Internet director, Lloyds TSB, says the software "can demonstrate the ease-of-use and convenience of our services to customers, by allowing them to try out the service before committing to the real thing". The system allows customers to practice Internet banking transactions on a replica site before registering to use real online services. The bank has signed a two year contract for the technology, which it will use to demonstrate its online banking services to potential customers.
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